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San Francisco Health Network

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EMS Agency

Incident Reporting


Exception, Commendation & Sentinel Event Reporting:

EMS System providers and members of the public may report incidents, complaints or concerns regarding prehospital care to the EMS Agency via the Exception & Sentinel form provided on the link below. 
You may email the form to or call the EMS Investigator at (628) 217-6000. Mail should be directed to:


EMS Investigator

San Francisco EMS Agency

333 Valencia St.

San Francisco, CA 94103

(628) 217-6014


Exception & Sentinel Event Investigation Form






MS System providers who are responding to a complaint may use the form provided below to report back to the EMSA on the findings of the complaint investigation.

Investigation Closure Form (for managers)