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TABLE OF CONTENTS

1. WELCOME FROM THE DIRECTOR and MEDICAL DIRECTOR
2. HOW TO USE THIS MANUAL
3. QUICK REFERENCE PHONE NUMBERS
4. SAN FRANCISCO MENTAL HEALTH PLAN MISSION, SYSTEM GOAL, VALUES
5. THE SAN FRANCISCO MENTAL HEALTH PLAN
6. HOW TO OBTAIN AUTHORIZATION FOR MENTAL HEALTH SERVICES
   • Planned Services
   • Outpatient Services
   • 24 Hour Mental Health Services
   • Urgent Care
   • Emergency (Unplanned) Services
   • Hospital Admissions
   • Pharmacy and Lab Services
7. MEMBER SERVICES
8. PROVIDER NETWORK REQUIREMENTS
9. PROVIDER PROBLEM RESOLUTION AND APPEALS
10. CLAIMS PROCESSING AND PAYMENT
11. COORDINATION WITH HEALTH PLAN, PRIMARY CARE PROVIDERS, AND OTHER SOCIAL SERVICES
12. LEGAL REQUIREMENTS
13. SFMHP QUALITY MANAGEMENT PROGRAM
14. APPENDICES