Community Behavioral Health Services

Program Description

The San Francisco Behavioral Health Plan offers a full range of specialty Behavioral health services provided by a culturally diverse network of community Behavioral health programs, clinics and private psychiatrists, psychologists, and therapists. Most people seeking behavioral health services need only basic counseling services. For those who are in need of more extensive treatment, the S.F. Behavioral Health Plan offers an array of services.

Population Served

Services are available to residents of San Francisco who receive Medi-Cal benefits, San Francisco Health Plan members, and to other San Francisco residents with limited resources. Services are approved and provided based on individual clinical need.

Other Information

S.F. Behavioral Health Plan providers are located throughout San Francisco and many are accessible to public transportation.

Psychiatric Emergency Services: (415) 206-8125

Mobile Crisis Team: (415) 970-4000

Comprehensive Child Crisis: (415) 970-3800

Westside Community Crisis: (415) 355-0311

S.F. Suicide Prevention: (415) 781-0500

Provider Lists & Guides   Mental Health Plan (MHP) Beneficiary Handbook (updated January 1, 2024) in English | 中文 | Español | Tiếng Việt | Русский | Tagalog MHP Provider Directory: Part 1 - Program Information (2024) in English | 中文 | Español | Tiếng Việt | Русский MHP Provider Directory: Part 2 - Clinician Information (February 2024) in English | 中文 | Español | Tiếng Việt | Русский MHP Beneficiary Informing Brochure   Drug Medi-Cal Organized Delivery System (DMC-ODS) Beneficiary Handbook (updated January 1, 2024) in English | 中文 | Español | Tiếng Việt | Русский | Tagalog SUD Provider Directory: Part 1 - Program Information (2024) in English | 中文 | Español | Tiếng Việt | Русский | Tagalog SUD Provider Directory: Part 2 - Clinician Information (February 2024) in English | 中文 | Español | Tiếng Việt | Русский | Tagalog Beneficiary handbooks are available in paper form without charge upon request within 5 business days by calling the 24/7 Access Line at: (415) 255-3737 or (888) 246-3333 or TTY: 711.

 

Consumer Portal Information

BHS Consumer Portal

How to Register

Signage in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Consumer Forms

BHS Consent for Services in English | Chinese | Spanish | Vietnamese | Russian

Care Quality Opt Out or Rescind Opt Out Form in English | Chinese | Spanish | Vietnamese | Russian

BHS Program Information

Compliance Mental Health Audit Tool June 2022

MD-App (online application) and Credentialing Process

MD-App New Online Application Implementation for Credentialed/Non-Credentialed Staff and Avatar Users

New Compliance Mental Health Audit Tool PowerPoint Presentation

Compliance Substance Use Audit Tool for OS IOT RES (Updated 3/11/22)

Compliance Substance Use Audit Tool for NTP July (Updated 3/11/22)

BHS Communications (formerly BHS Director's Report)

Behavioral Health Compliance Office: Compliance Corner newsletter (July 2021/ Issue 15)

Behavioral Health Compliance Office: Compliance Corner newsletter (May 2021/ Issue 14)

Behavioral Health Compliance Office: Compliance Corner newsletter (August 2020/ Issue 13)

Behavioral Health Compliance Office: Compliance Corner newsletter (August 2020/ Issue 12)

Behavioral Health Compliance Office: Compliance Corner newsletter (Jun 2020/ Issue 11)

Behavioral Health Compliance Office: Compliance Corner newsletter (May 2020/ Issue 10)

Behavioral Health Compliance Office: Compliance Corner newsletter (Dec 2019 / Issue 9)

Behavioral Health Compliance Office: Compliance Corner newsletter (Oct 2019 / Issue 8)

Behavioral Health Compliance Office: Compliance Corner newsletter (Aug 2019 / Issue 7)

Behavioral Health Compliance Office: Compliance Corner newsletter (Jun 2019 / Issue 6)

Behavioral Health Compliance Office: Compliance Corner newsletter (Apr 2019 / Issue 5)

Behavioral Health Compliance Office: Compliance Corner newsletter (Feb 2019 / Issue 4)

Behavioral Health Compliance Office: Compliance Corner newsletter (Dec 2018 / Issue 3)

Behavioral Health Compliance Office: Compliance Corner newsletter (Oct 2018 / Issue 2)

Behavioral Health Compliance Office: Compliance Corner newsletter (Aug 2018 / Issue 1)

Community Behavioral Health Services: Policies & Procedures Manual

CBHS Adult-Older Adult Outpatient Clinic Hours

Outpatient (Non-Hospital) SMHS Documentation Manual (Updated 2019)
(Note: For a search engine, within this manual, press Control + F)

SMHS Desk Reference

DMC-ODS SUD Treatment Documentation Manual
(Note: For a search engine, within this manual, press Control +F)

DMC-ODS SUD Desk Reference

Update Regarding Plan of Care (Treatment Plan) Requirements (September 15, 2011)

Transgender Resource Manual - 2014

Client Mental Health Information Form – Third Party Information Instructions

Client Mental Health Information Form

5150/5585 Involuntary Detention Manual

 

BHS Quality of Care Report

 

 

 

 

Grievance and Appeal Documents (for use in all BHS programs, including MHSA-funded BHS programs) Informational Handout (BHS 315) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese Grievance & Appeal Form (BHS 316) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese BBS Notice to Clients (BHS 317) in English | Chinese | Russian | Spanish | Tagalog | Vietnamese

Notice of Adverse Benefit Determination Documents NOABD Templates in English | Chinese | Russian | Spanish | Tagalog | Vietnamese NOABD Your Rights in English | Chinese | Russian | Spanish | Tagalog | Vietnamese   Language Assistance Taglines   Nondiscrimination Notice in English | Chinese | Russian | Spanish | Tagalog | Vietnamese Requesting a Second Opinion in English | Chinese | Russian | Spanish | Tagalog | Vietnamese   COVID-19 SFH Changes in English | Chinese | Russian | Spanish | Tagalog | Vietnamese   Provider Decision Grid

 

Specialty Mental Health Services Performance Dashboards

Statewide:

• SMHS Performance Dashboard
• ADA-SMHS Performance Dashboard

San Francisco:

• Child and Youth:
• SMHS Performance Dashboard
• ADA-SMHS Performance Dashboard
• Adult:
  • SMHS Performance Dashboard
  • ADA-SMHS Performance Dashboard

 

Quality Management

Quality Improvement Work Plan and Evaluation Report

• FY 21-22 Mental Health Plan Quality Improvement Work Plan Evaluation Report
• FY 22-23 Mental Health Plan Quality Improvement Work Plan
• FY2022-23 Drug Medi-Cal Organized Delivery System Quality Improvement Work Plan Evaluation Report
• FY2023-24 Drug Medi-Cal Organized Delivery System Quality Improvement Work Plan

Satisfaction Surveys

The Client Perception Survey (mental health treatment) is usually conducted in Spring, and the Treatment Perception Survey (substance use disorder treatment) is usually conducted in Fall. For any questions about the two surveys please contact Winnie Chow (winifred.chow@sfdph.org) from Quality Management.

Satisfaction Reports

• Fall 2021 Substance Use Programs
• Spring 2021 AOA and CYF Mental Health Programs

(Note: Consumer Perception Survey results for AOA & CYF Mental Health Programs are not available for 2020. For more information please e-mail Petra Jerman at petra.jerman@sfdph.org.)

• Fall 2020 Substance Use Programs
• Fall 2019 AOA and CYF Mental Health Programs
• Fall 2019 Substance Use Programs
• Spring 2019 AOA and CYF Mental Health Programs
• Fall 2018 AOA and CYF Mental Health Programs
• Fall 2018 Substance Use Programs
• Spring 2018 AOA and CYF Mental Health Programs
• Fall 2017 AOA and CYF Mental Health Programs
• Fall 2017 Substance Use Programs
• Spring 2017 AOA and CYF Mental Health Programs
• Spring 2017 Substance Use Programs

ANSA/CANS Support Documents

• BHS ANSA/CANS Certification Instructions
• Avatar Bulletin: Accessing ANSA Outcomes Treatment Planning Report
• Avatar Bulletin: Accessing ANSA Traffic Light Report

Pediatric Symptom Checklist (PSC-35)

PSC-35 Forms

English | Spanish | Chinese (traditional) | Chinese (simplified) | Vietnamese | Tagalog | Russian

For forms in other languages, please download directly here

PSC-35 T.I.P. Sheets

PSC-35 Overview

PSC-35 Scoring Sheet

PSC-35 Client-Level Report Guidelines for Providing Feedback

CANS Reports

• FY23-24 Objective CYF-2 CANS Strengths Outcomes Item-Level Report Q1 7/1/2023-9/30/2023
• FY23-24 Objective CYF-2 CANS Strengths Outcomes Summary Report Q1 7/1/2023-9/30/2023
• FY23-24 Objective CYF-1 CANS Needs Outcomes Item-Level Report Q1 7/1/2023-9/30/2023
• FY23-24 Objective CYF-1 CANS Needs Outcomes Summary Report Q1 7/1/2023-9/30/2023
• FY22-23 Objective CYF-2 CANS Strengths Outcomes Item-Level Report Q4 7/1/2022-6/30/2023
• FY22-23 Objective CYF-2 CANS Strengths Outcomes Summary Report Q4 7/1/2022-6/30/2023
• FY22-23 Objective CYF-1 CANS Needs Outcomes Item-Level Report Q4 7/1/2022-6/30/2023
• FY22-23 Objective CYF-1 CANS Needs Outcomes Summary Report Q4 7/1/2022-6/30/2023
• FY21-22 Objective CYF-2 CANS Strengths Outcomes Item-Level Report Q4 7/1/2021-6/30/2022
• FY21-22 Objective CYF-2 CANS Strengths Outcomes Summary Report Q4 7/1/2021-6/30/2022
• FY21-22 Objective CYF-1 CANS Needs Outcomes Item-Level Report Q4 7/1/2021-6/30/2022
• FY21-22 Objective CYF-1 CANS Needs Outcomes Summary Report Q4 7/1/2021-6/30/2022
• FY20-21 Objective A.2.b CANS Strengths Outcomes Item-Level Report Q4 7/1/2020-6/30/2021
• FY20-21 Objective A.2.b CANS Strengths Outcomes Summary Report Q4 7/1/2020-6/30/2021
• FY20-21 Objective A.2.a CANS Needs Outcomes Item-Level Report Q4 7/1/2020-6/30/2021
• FY20-21 Objective A.2.a CANS Needs Outcomes Summary Report Q4 7/1/2020-6/30/2021

CANS Manuals

• CANS-SF 2.0 (0 thru 5) Manual
• CANS-SF 2.0 (6 thru 20) Manual

CANS Ratings Sheets

• CANS-SF 2.0 (0 thru 5) Rating Sheet
• CANS-SF 2.0 (6 thru 20) Rating Sheet

CANS Data Reflection to Improve and Vitalize Effectiveness (DRIVE)

• Overview of Data Reflection Process
• Data Reflection Assist Workshop (DRAW) 2019

CANS Program-Level Data Reflection

• CYF-SOC CANS Data Reflection Form 2019
• CANS Strengths Item-Level Report Annotation
• CANS Needs Item-Level Report Annotation

CANS Client-Level Data Reflection

• CANS Priorities for Treatment Guide
• CANS-SF Case Formulation and Planning Worksheet
• CANS-SF 2.0 Traffic Light Report Guide

ANSA Reports

• FY22-23 ANSA Objective AOA-3 Outcomes Item-Level Report Q4 7/1/2022-6/30/2023
• FY22-23 ANSA Objective AOA-3 Outcomes Summary Report Q4 7/1/2022-6/30/2023
• FY22-23 ANSA Objective AOA-3 Outcomes Item-Level Report Q3 7/1/2022-3/31/2023
• FY22-23 ANSA Objective AOA-3 Outcomes Summary Report Q3 7/1/2022-3/31/2023
• FY22-23 ANSA Objective AOA-3 Outcomes Item-Level Report Q2 7/1/2022-12/31/2022
• FY22-23 ANSA Objective AOA-3 Outcomes Summary Report Q2 7/1/2022-12/31/2022
• FY21-22 ANSA Objective AOA-3 Outcomes Item-Level Report Q4 7/1/2021-6/30/2022
• FY21-22 ANSA Objective AOA-3 Outcomes Summary Report Q4 7/1/2021-6/30/2022
• FY20-21 Q1 through Q4 Objective A.2 ANSA Outcomes Item-Level Report 7/1/2020-6/30/2021
• FY20-21 Q1 through Q4 Objective A.2 ANSA Outcomes Summary Report 7/1/2020-6/30/2021
• FY19-20 Objective A.2 ANSA Outcomes Item-Level Report 7/1/2019-6/30/2020
• FY19-20 Objective A.2 ANSA Outcomes Summary Report 7/1/2019-6/30/2020

ANSA Manual

• Adult/Older Adult Needs and Strength (ANSA) 2021 Reference Guide

IT Steering Committee

Menu of Agendas & Minutes

 

Medication Resources

Pharmacy Services Manual

Pharmacy Services Manual 2022

Antidepressant Prescribing Resources

Safer Prescribing of Antidepressants Guidelines

 

Antipsychotic Prescribing Resources

Safer Prescribing of Antipsychotics Guideline

Atypical Antipsychotic Metabolic Side Effects Patient Handout

Patient Flyer - Anticholinergics in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

Mood Stabilizers Resources

Safer Prescribing of Mood Stabilizers Guideline

 

Sedative-Hypnotic Prescribing Resources

Safer Prescribing of Sedative-Hypnotics Guideline

• Sleep Diary
• Sleep Habits Do's and Don'ts in Chinese | English | Russian | Spanish | Tagalog | Vietnamese
• Empower Patient Handout
• CBT for Insomia Handout
• UCSF Sleep Clinic Referral
• CBT Worksheets

Patient Flyer - Sedative-Hypnotics in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

Patient Flyer - Sedative-Hypnotics and Buprenorphine in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

Patient Flyer - Sedative-Hypnotics and Methadone in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

 

Sedative-Hypnotic Deprescribing Resources

 

Stimulant and Non-Stimulant Prescribing Resources

Safer Prescribing of Stimulant and Non-Stimulant Medications Guideline

 

Substance Use Disorders Prescribing Resources

Approaches to Alcohol Use Disorder Medication-Assisted Treatment Guideline

Patient Flyer - Alcohol Use Disorder Medications in Chinese | English | Spanish | Tagalog | Vietnamese | Russian

Approaches to Cannabis Use Disorder Medication-Assisted Treatment Guideline

Medications for Opioid Use Disorder Guideline

Approaches to Tobacco Use Disorder Medication-Assisted Treatment Guideline

Recommendations for Take-Home Naloxone

Patient Flyer - Naloxone for Adult | College Party | Older Adult | Pediatric Overdose

 

Child Youth and Family Prescribing Resources

Safer Use of Psychotropic Medications in Children and Adolescents

 

Patient Flyer – Health Choices Worksheet Medication Assent for Very Young Child | Middle Child | Adolescent

 

Other Resources

BHS Adult Blood Pressure Monitoring Guideline

Patient Flyer - HTN Toolkit Patient Education Materials Chinese | English | Spanish

InfoScribeR/Avatar User Support

Medication Web Link Resources

Primary Care Clinic Information

 

Formulary Resources

CBHS Formulary December 2018

DPH Formulary Comparison for Psychiatric Medications December 2018

DPH Formulary Comparison for Stimulant Medications December 2018

 

Useful Forms

CBHS Prior Authorization Request Form

CBHS Formulary Change Request Form

Primary Care Coordination Form

ANSA (Adult Needs and Strengths Assessment)

Forms:

Initial Risk Assessment, Face-to-Face

Initial Risk Assessment Fillable, Face-to-Face

Adult/Older Adult Assessment

Adult/Older Adult Assessment Fillable

Adult/Older Adult Assessment, Long Form

Adult/Older Adult Assessment, Long Form, Fillable

Adult/Older Adult Reassessment

Adult/Older Adult Reassessment Fillable

Adult/Older Adult Closing Summary

Adult Closing Summary Fillable

New! Fiscal-Cost Report ADP Cost Reporting Process (FY 10-11)

FY 10-11 Substance Abuse NNA/Drug Medical Provider's Cost Report Training

Attachments & Other Documents

FY 10-11 Reference Materials

How to Pull Out Actual Units Delivered from Avatar System

ADP State MediCal Forms (FY 10-11)

Average ODF Fiscal Model Instructions

Average ODF Fiscal Model Non-Perinatal

Average ODF Fiscal Model Perinatal

NTP AD County Instructions

NTP Alcohol and Drug Form

NTP Perinatal County Form

NTP Perinatal County Instructions

ODF Group Alcohol and Drug Form

ODF Group Perinatal Form

ODF Individual Alcohol and Drug Form

ODF Individual Perinatal Form

ODFG AD Instructions

ODFG Perinatal Instructions

ODFI AD Instructions

ODFI Perinatal Instructions

Residential Perinatal Form

Residential Perinatal Instructions

Contract Development & Technical Assistance (CDTA) Information

ADP Fiscal Element Report

CDTA Cost Report Training

SDMC Cost Reporting Process (FY 09-10)

CFRS_20092010_3800038B

Contracted Services Form

Cost & Financial Reporting System Manual

CRDC System Format

MH Cost Report Reference Materials

MH SDMC

RV & MH 1950

Integration Initiative, Community Behavioral Health Services

SF Avatar (Behavioral Health Electronic Health Record System)

SF Avatar User Support

SF Avatar Work Group