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Environmental Health

How to Make a Complaint

Environmental health staff can help with complaints about:

• Secondhand smoke inside businesses and apartments
• Excessive noise from fixed mechanical equipment such as fans and rooftop HVAC
• Garbage and refuse
• Lead, pesticides, and other chemical hazards
• Mold and other indoor air quality issues
• Pests and disease vectors including mice, rats, mosquitoes, birds, and bedbugs
• Unsafe food or unsanitary food preparation conditions
• Retail tobacco and medical cannabis dispensaries
• Abandoned vehicles
• Overgrown vegetation/weeds
• Laundry hygiene
• Massage parlor hygiene

 

To Make a Complaint

You can make a complaint by doing one of the following options:

1. Call the 311 Customer Service Center anytime (24/7) by dialing 311 (within San Francisco) or (415) 701-2311 (outside San Francisco), or
2. Go to the  311 Customer service center website.

When making your complaint, be prepared to provide the following information:

1. Name and contact information
2. Property address and type
3. Additional information about your concern or complaint

 

After 311 routes your call to EH, most complaints are handled in the complaint process illustrated here (pdf).

 

Please note: Records of public complaints are public records; however, the Environmental Health Branch generally does not share the name of a person making a public complaint.